Just Clarity

Welcome to Just Clarity, a periodic podcast about Digital. Just Clarity is produced by the team at Digital Clarity Group. We help leaders transform the experience they deliver to customers, prospects, and their employees through the effective selection, integration, and adoption of customer experience management technology. Learn more at digitalclaritygroup.com Cathy McKnight (CMc): In this week’s episode we'll look at the seeming lip service being given to organizational change when it comes to technology implementations. My name is Cathy McKnight and I am the VP of Consulting for Digital Clarity Group. Joining me today is Jill Finger Gibson, one of our Principal Analysts. Welcome, Jill. Jill Finger Gibson (JFG): Thanks, Cathy and good happy morning to you. So yeah the topic of organisations change, it seems to be coming up more and more interestingly at technology themed conferences and I think that most recently we both heard it when we were at the Gilbane Digital Content Conference last week where incre

Welcome to Just Clarity, a periodic podcast about Digital. Just Clarity is produced by the team at Digital Clarity Group. We help leaders transform the experience they deliver to customers, prospects, and their employees through the effective selection, integration, and adoption of customer experience management technology. Learn more at digitalclaritygroup.com Connie Moore (CM): Welcome to Just Clarity podcast sponsored my Digital Clarity Group. I’m Connie Moore; I’m the Senior Vice President of Research at Digital Clarity Group, and I’ll be moderating our call today. Our guest is a very good friend of mine and someone I rely upon when I want to brainstorm or think through issues around Business Process Management, Customer Engagement, or business transformation, and our guest is Derek Myers who is a Principle with a structured talent based in London. Prior to that, Derek and I worked together at Forrester Research for a number of years, supporting Business Process Management professionals on their journey

Welcome to Just Clarity, a periodic podcast about Digital. Just Clarity is produced by the team at Digital Clarity Group. We help leaders transform the experience they deliver to customers, prospects, and their employees through the effective selection, integration, and adoption of customer experience management technology. Learn more at digitalclaritygroup.com In this episode of Just Clarity, Connie Moore interviews Juanita Koilpillai, the CEO of Waverly Labs on the subject of Cyber Security. Connie Moore (CM): Hello I’m Connie Moore, Senior Vice President of Research at Digital Clarity Group and I’m delighted to have as my podcast topic today what customer experience leaders need to know about cyber security and I have a guest who has a very extensive background in cyber security. My guest is Juanita Koilpillai and she is the CEO of Waverly Labs which is a software and services company in the cyber security space. Also Juanita is one of the original leaders in establishing the Digital Risk Management In

On this episode of the Just Clarity podcast Tim Walters and Jake DiMare unpacks four bad reasons to ignore the General Data Protection Regulation (GDPR).